CRI Reason*: Select CRI Reason No RMA #/ Incorrect RMA Tampered Wrong Product Returned Product/ Undeliverable Drive Damaged Warranty Status Closed RMA Non-WD Product Unauthorized Improper Packaging RMA not Interfaced Sealed Drives Fraud Undershipped Nota Fiscal Exceed TBW Threshold No Defect Found 7 Days Purchased Fraud India without replacement Fraud India with Replacement

CRI SubReason: Select CRI SubReason 3011 Other seals damage 3013 Tape seal tampering 891 Labels missing or damaged 892 Base casting damage 893a Dented Top Cover 893b Deep Scratch 894 Tape seal damage or missing 895 Screw hole damage 896 Connector damage 897 PCBA damage Dented top cover Envelope Loosely Packaged N/A No ESD Bag No Foam Support No Foam/No ESD Bag Non-auth. Data recovery sticker Stacked Drives AVS Test Failure Wolfberry Failure Serial Numbers Do Not Match Cracked weld seam (Helium drives) need POP | Suspicious RMA 100% DNR at RMA level (>3 SNs) need POP: >3 SNs in 30 days-same Enduser E-commerce Return Fraud

Fraud Level: Select Fraud Level Suspicious Confirmed Verified

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Service Center*: Select Service Center Flextronics - India DP Amritsar Punjab OTC Surat Gujrat RC India

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Line Disposition: Select Line Disposition Scrap Refuse In Progress Receive Quarantine CRI Request for Information Reassign

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